30 mins

253 Should a doctor respond when a patient leaves a bad online review?

Show Notes

You can fight it as much as you like, but doctor reviews are important! Look at it this way, if you can rate & review the local cafe, why shouldn’t the person you’re about to operate on have the ability to leave reviews also?! I’ll save that debate for another day!

For private practitioners, doctor reviews are normal. For the hospital-employed doctors, medical residents, and young attendings – doctor reviews play an important role in what bonuses you may get. Next time you look at your contract, there might be a provision where a portion of your salary will depend on how many positive reviews and satisfaction scores you get.

Catch my drift now?

Now that we have established the importance of patient satisfaction – how do you encourage your patients to leave positive reviews? This is where my next guest steps in.

Avalon Hartman comes to talk about EmpathIQ – software that makes it easy for your patients to leave a positive review on your behalf. It works with Google and other major patient review platforms.

Your patient about to be discharged from the hospital and is singing your praises? Boom!! Hit them up with a specially made QR code where they can leave a review on their phone. All before they get discharged! It’s that quick gals & guys!!

We also talk about:

What is reputation management for doctors
What is a Google MyBusiness Page
What to do when a patient leaves a bad review
What a negative doctor review could mean to your finances

BONUS: For everyone who wants to use EmpathIQ – when you call and mention Docs Outside the Box….you’ll get the 1st 2 Months FREE!!!!

Resources:

Empathiq.io

Avalon Hartman: avalon@empathiq.io

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This is such an inspiring podcast! Every episode is better than the last! I just got into medical school and Dr. Darko has made me realize that the medical field has countless opportunities in addition to being physicians. We only get one life so let’s make it count and LIVE OUTSIDE THE BOX! Thank you again for all you do, Dr. Darko! I can’t thank you enough!

Thank you so much, Dr. Darko, for finding and then broadcasting the amazing, game-changing work of doctors working outside (and inside) the box. I already had my first bout of professional burnout less than a few years out of residency, but listening to your podcast has inspired me to get my head back in the game and perhaps, find my own unique contribution.

I wish this was around when I was a med student – I can’t say enough about how helpful this has been in pointing out things we as physicians don’t think about. Dr. Darko takes you through these interviews with the ease of a conversation with your colleague and you feel like he’s having aha moments right with you!

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